A washing machine hose lets go at 2am and suddenly your Dexter laundry room is underwater — that's the exact moment our dispatch line is built for, with a technician routed before you've finished mopping the first puddle.
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Avg. arrival under 60 minutes in Dexter
Written estimate, no hidden line items
Licensed & insured, verifiable on request
Ask a Dexter homeowner who's dealt with a burst pipe at 3am and, if they called us, they'll tell you the same thing: someone answered, and someone showed up. That's the whole model.
Our Dexter dispatch desk is staffed around the clock by people, not an automated queue, which matters most at exactly the hour you're calling.
Homeowners dealing with a flood are stressed enough without technical jargon, so we train our crews to explain the process in plain terms from the first phone call.
Not every water problem announces itself with a flooded floor. Most start quietly, and catching one of these signs early is usually the difference between a same-day fix and a much bigger repair.
A ring that reappears within weeks of a fresh coat of paint means the moisture source is still active, and it's usually a plumbing line, not a roof issue, especially near bathrooms.
A smell that gets stronger after rain is a strong hint that groundwater or a foundation crack is letting moisture in during wet weather.
Flooring that shifts slightly when you walk on it, even subtly, is worth a moisture reading before it gets worse.
Catching a hidden leak through the water bill is far cheaper than waiting for it to surface as a flooded room.
Bubbling near a window frame frequently traces back to a failed seal letting water in gradually.
Dark spotting around grout lines or window frames is frequently the first visible sign of a developing moisture problem.
Catching two or more of these signs at once usually means it's past time for a proper inspection.
We don't split Structural Drying into separate vendors for extraction, drying, and repair — one crew stays accountable for the whole job, from the first wet-vac pass to the final coat of paint.
Every service below gets the same documentation standard, whether it's a single wet closet or a full commercial loss.
Moisture meters classify the water as Category 1, 2, or 3 on arrival, which determines whether it's a straightforward extraction or a full contamination protocol.
Air movers and dehumidifiers get placed according to psychrometric readings taken at assessment, not a default layout used on every job regardless of conditions.
Our sewage cleanup protocol follows IICRC S500 guidelines start to finish, including isolation of the affected zone and disposal documentation.
Antimicrobial treatment on studs, subfloor, and other porous surfaces happens during the drying phase, especially anywhere that stayed wet more than 48 hours.
One contract from extraction through reconstruction means you're not managing two separate companies and two separate invoices.
We inventory and relocate contents that need to leave the affected area, then coordinate their return once the space is verified dry.
This is the same sequence every job follows, whether it's a single flooded room or a full commercial loss.
Real person, real questions, fast routing — the goal is getting a truck moving within minutes of hanging up.
Photo and moisture documentation happens before any equipment gets touched, which protects your insurance claim later.
Standing water comes out first with commercial extraction equipment, then air movers and dehumidifiers go to work based on the readings just taken.
Every affected area gets re-tested before we call the job complete — no shortcuts on the sign-off.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
We'll show you the credentials before we show you the invoice, if that's what puts you at ease.
Regionally staged trucks mean a crew often arrives before a national chain's call center finishes the intake questionnaire.
We'd rather have the pricing conversation upfront than after the job's already underway.
If a drying target isn't hit on schedule, equipment stays on-site at no extra charge until the readings confirm it's dry.
We'd rather run a dehumidifier an extra day on our dime than sign off on a reading we're not confident in.
This isn't marketing copy — it's the actual checklist our crews sign off against before a job is marked complete.
Call +1-844-578-1604Our Dexter service radius covers 48130, with trucks positioned to reach any address quickly, not just the neighborhoods closest to a single office.
Coverage extends past the city core into the surrounding Dexter suburbs, so an outlying address isn't treated as a second-tier call.
"What stood out was how calm the technician stayed while explaining a genuinely stressful situation — that mattered more than I expected."
Renee A., Dexter"A storm backed water into our finished basement and the crew classified it, extracted it, and had dehumidifiers running that same afternoon. The invoice matched the quote to the dollar."
Owen D., Dexter"The sewage backup in our basement bathroom got the full PPE-and-disinfection treatment, and they walked me through exactly why certain materials had to go."
Fatima J., Dexter"Fast response and clear pricing, and they handled the back-and-forth with my insurance adjuster directly, which saved me a genuinely stressful week."
Lucas P., Dexter"Getting a daily drying log meant we always knew where the job stood instead of a vague verbal update."
Grace T., Dexter"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., Dexter"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Dexter"Storm runoff got into our crawl space and the smell alone told us something was wrong. They found a failed vapor barrier and fixed the actual cause during the same visit."
Derek S., Dexter"Our upstairs bathroom leaked into the kitchen ceiling below and the crew traced it back to a failed wax ring on the toilet, not just patched the visible ceiling stain."
Melissa C., Dexter"A dishwasher supply line failed while we were on vacation and came home to a soaked kitchen floor. They handled the extraction, drying, and coordination with our property manager without us having to fly back early."
Victor N., Dexter